Privacy Policy

Privacy Policy — Balkans Last updated: 28 October 2026 This Privacy Policy explains how Balkans (“Balkans”, “we”, “us”, or “our”) collects, uses, and protects your information when you use our website https://eatbalkans.com, our mobile applications (if any), and related ordering services (together, the “Services”). By creating an account, placing an order, or otherwise using the Services, you acknowledge this Privacy Policy. 1. Who we are Balkans operates a food ordering and delivery platform in Egypt. For privacy questions, contact us at: support@eatbalkans.com 2. Information we collect We may collect: • Account details: name, phone number, email (if provided), and login credentials or verification codes. • Order details: items ordered, special instructions, order history, branch, delivery or pickup preference, and payment method choice (e.g. cash on delivery or online payment providers). • Delivery details: addresses, map location/coordinates, landmarks, and delivery notes. • Device and usage data: IP address, device type, browser/app version, language, approximate location (if you allow it), and how you use the Services (pages viewed, cart activity). • Communications: messages you send to support, and notifications preferences. • Marketing preferences: whether you opt in to offers or promotions. We do not ask you to store full card numbers on our website when payment is handled by a third-party payment provider; those providers process payment data under their own policies. 3. How we use your information We use your information to: • Create and manage your account and verify your phone number (including OTP / SMS). • Process, confirm, prepare, and deliver your orders. • Calculate delivery fees, show branch availability, and improve service quality. • Send order updates, receipts, and service messages (SMS, push, or in-app). • Provide customer support and resolve disputes. • Prevent fraud, abuse, and security incidents. • Improve our menu, app/website experience, and operations. • Send promotional offers only where allowed and, where required, with your consent. • Comply with legal obligations. 4. Legal bases (where applicable) Depending on applicable law, we process data based on: performance of a contract (your order), our legitimate interests (security, service improvement), your consent (optional marketing / location where required), and legal compliance. 5. Sharing your information We may share information with: • Restaurant / kitchen / delivery partners involved in fulfilling your order. • Technology providers that host our systems, send SMS/OTP, analytics, maps, or push notifications. • Payment providers when you pay online. • Professional advisers and authorities when required by law or to protect rights and safety. We do not sell your personal information. 6. Cookies and similar technologies Our website may use cookies or similar technologies for login sessions, preferences (such as language), analytics, and improving performance. You can control cookies through your browser settings; some features may not work if cookies are disabled. 7. Data retention We keep account, order, and related records for as long as needed to provide the Services, meet legal/accounting requirements, resolve disputes, and enforce our terms. When no longer needed, we delete or anonymize data where reasonably possible. 8. Security We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; please keep your device and verification codes confidential. 9. Your choices and rights Subject to applicable Egyptian and other relevant laws, you may request to: • Access the personal data we hold about you. • Correct inaccurate data. • Delete your account or certain data (subject to legal retention needs). • Object to or restrict certain processing. • Withdraw consent for optional processing (e.g. marketing). To exercise these rights, contact support@eatbalkans.com. You may also stop promotional messages using the unsubscribe option where available, or by contacting us. Transactional messages about your orders may still be sent. 10. Children’s privacy The Services are not directed to children under 16. If you believe a child provided us personal data, contact us and we will take appropriate steps. 11. International transfers If we use service providers outside Egypt, we take reasonable steps so that your information remains protected in line with this Policy and applicable law. 12. Third-party links The Services may link to third-party sites or apps (for example app stores or payment pages). Their privacy practices are their own; review their policies separately. 13. Changes to this Policy We may update this Privacy Policy from time to time. The “Last updated” date will change, and the updated version will be posted on https://eatbalkans.com/privacy. Continued use of the Services after changes means you accept the updated Policy where permitted by law. 14. Contact Balkans Website: https://eatbalkans.com Email: info@eatbalkans.com